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tom2104
January 1, 2020
Question

I can no longer add a new bank account

  • January 1, 2020
  • 1 reply
  • 0 views

Keep getting this message and then it wont let me go any further.  tried different banks and the same thing.  I have cleared my website cache:

 

This site can’t be reached

partnerauth.platform.intuit.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

1 reply

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EmmaM
January 2, 2020

Hello tom2104

 

With this happening with multiple banks it would usually be something related to the pc blocking or bank blocking the IP address from being reached.

Are you seeing a pop up appear with that message once you confirm which bank you want to connect to?

Can we ask you to make sure pop ups are enabled in the browser and then try and connect again.

Also can you try using both a WIFI and 4g connection.

If you get the same result if you could reply back here and advise which banks this happens with and we will investigate further.

 

Emma

J
jordan_k_kehoe
February 6, 2020

Hi

I have the same problem and I bank with Lloyds. I just called my bank and although this is apparently a change that is rolling out 'across the board' there is very little info out there about it. They were extremely vague and said they couldn't go into too much detail but said that it was to do with PSD2 Open banking and changes in the legislation which meant basically that certain types of accounts (i think personal ones not business ones..) will no longer be able to share their information with third parties like quick books for the foreseeable future. It was like getting blood out of a stone to get an answer out of them but it sounds like only business accounts will be usable from now as far as this rep was concerned.  Surprised there isn't more info about this available. 

A
Ashleigh1
February 6, 2020

Hello Jordan_K_Kehoe, 

 

 

As far as we are aware, there has been no knowledge of personal bank accounts not being used for open banking and being stopped. Both personal and business accounts have and are moving over to the new open banking system. Do you get an error codes or messages with your Lloyds bank account in Quickbooks. 

 

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