I can't balance the bank, can you help?

I’m more than happy to help you, @gail.frost.

Allow me to share some insights about bank balance in QuickBooks Online (QBO).

When connecting your bank account to QBO, this downloads the transactions and creates an opening balance. The amount is based on your bank account. Thus, it causes an incorrect balance in QBO.

To get around this issue, you can edit or delete this entry in your Chart of Accounts. Let me guide you how:

1. Go to the Gear icon.
2. Select Chart of accounts.
3. Locate and select the account, then click Account history under Action.
4. Find the opening balance and delete or edit it.
5. Ensure to enter a zero amount to fix the opening balance when editing it.
6. Once done, click Save and close.

You can also check this article for more details in ensuring your QBO matches your bank records: Fix beginning balance issues during your first reconciliation in QuickBooks Online

Let me also add this article that can guide you through the process in effectively reconciling your accounts in the future: Reconcile an account in QuickBooks Online

You’re always welcome to post a reply if you need further help with your bank balance. I’ll be around to help you out. Take care and stay well.