Question

I can’t renew connection to my NatWest bank??? Don’t know what else to try

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QuickBooks Self-Employed

A

Ashleigh1

Hello Userandrewfisher7,

Welcome to the Community page,

Are you seeing any error messages or codes showing up when you're trying to renew your connection with NatWest bank?

What exactly is happening when you're trying to connect your bank up in Quickbooks?

U

userandrewfisher7Author

Yea it goes into NatWest app fine. I ok it and then it loads to a webpage and comes up with authentication failed imput. It happens on phone or laptop in normal or privet

A

Ashleigh1

What make is your laptop and phone is it apple or android and mac or windows?

S

Stefanm

Same issue here using MacBook all worked OK until recently. Is there a "fix" for this issue...other than buying a non Apple laptop????????

A

Ashleigh1

Hello Stephanm,

Thanks for posting on this thread,

You could try deleting/uninstalling your natwest banking app off the device and then try connecting it up in quickbooks see if that works for you and then reinstalling the natwest banking up again.

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