I disconnected business BMM savings direct feed HSBC by mistake. How do I reconnect? When I try add a/c it only 'sees' my HSBC bus current a/c and not my HSBC BMM a/c.

Hello there, @ruth13.

I'd like to ensure that you'll be able to reconnect your business BMM savings account into QuickBooks Online.

To get this this issue sorted out, we can try reconnecting your account using a private window. This help us determine if the problem has something to do with your browser.

If you're now able to connect your bank account using, you may need to clear the cache of the regular browser you're using. The stored cache can sometimes cause unusual behavior like being unable to reconnect a bank account.

However, if doing this doesn't make a difference, I suggest contacting the financial institution. This way, you'll be able to verify if your bank is one of the participating institutions for Open Banking. It's part of a new regulation that allows customers to share their financial information electronically, securely, and with permission, that is confirmed every 90 days. This process can be the reason you can't reconnect your account yet.

To add up, you can also check out these links below for more details about finding your bank account if it's not showing on the lists and on how to connect your accounts in QBO:

• Connect Your Bank Feed via Open Banking
• Find your bank account when you connect to online banking

I'll be around to provide continued support if there's anything else you need. Just let me know by leaving a reply below. Stay safe.