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March 21, 2021
Question

I had my bank account connected but recently tried to reconnect tried every thing deleted and reconnect still won't connect can you help?

  • March 21, 2021
  • 1 reply
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1 reply

Adrian_A
March 21, 2021

Let's run some troubleshooting steps to isolate the issue, mattround2-1.

 

Before doing so, can you tell me the name of your bank's institution? This way, I can check on my end for any ongoing issue with regards to your bank.

 

In the meantime, let's try connecting your account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

Once connected, you can categorise the transactions. I've added this article as your reference: Categorise and match online bank transactions in QuickBooks Online.

 

Let me know how these steps work on your end. Keep safe!