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May 5, 2023
Question

I have a linked account to my bank but QuickBooks always shows £0 balance . Have removed and integrated but is the same ?

  • May 5, 2023
  • 1 reply
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1 reply

Nicole_N
May 5, 2023

Thanks for posting your concern here in the Community, jdracing. Let's get this sorted out.

 

Can you tell me first the bank that you've linked into QuickBooks? This will help me provide an accurate solution to your query.

 

The bank balance will be updated automatically if you've set up online banking. However, it will not change if you're importing the bank transactions manually. 

 

If you've set up a live bank connection, let's update the account manually. It refreshes the connection between your bank and QuickBooks Online. Here's how:
 

  1. Go to the Banking menu.
  2. Then select the Banking tab.
  3. Click Update.

 

If the same thing happens, try opening your QuickBooks Online account in a private browser or incognito. Here are the shortcut keys:
 

  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

You can also use other supported web engines to learn what computer and browser are needed for the best experience when using QuickBooks.

 

Additionally, I'll be sharing these relevant articles to help manage your bank transactions in QuickBooks:

 

 

I'll be here in the Community space if you need further assistance updating your bank account. Have a good one!