I have been paying and have spine to Apple and have a email showing payments what’s going on not been able to use for months and been paying every month

Thank you for reaching out to us here in the Community, @r-john21.

Let me help you sort this out to get back on track with using QuickBooks Online.

Since you're receiving payment confirmation, I suggest contacting Apple Support Team for verification. One of them will need to pull up your account and perform the necessary actions for the billing.

Also, please make sure you're using the same login credentials to ensure you can access the account. If verified it's active, and the issue persists, I suggest you proceed with some basic troubleshooting.

You can start with reinstalling the mobile app. Please visit the How to download the QuickBooks Online mobile app article for the detailed instructions.

If all fails, proceed with contacting our QuickBooks Support Team. Here's how:

1. Go to the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue or topic under the What can we help you with section and then hit the Let’s talk button.
4. Select how you want to reach out to our support team.

I've attached the following articles about using the mobile app, like how you can updating the billing, as well as making changes to the settings:

• Update your payment information with Apple Billing.

• Get the most out of your Settings in QuickBooks Online for mobile.

• QuickBooks Online Mobile app FAQ.

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.