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December 5, 2021
Question

I have been trying to connect Quickbooks to my wise.com bank account. it gets stuck at connecting to wise business... screen. can someone help?

  • December 5, 2021
  • 1 reply
  • 0 views
in my wise account, it shows quickbooks is connected but in quickbooks, it says no bank is connected. pls help

1 reply

Rubielyn_J
December 5, 2021

Thank you for bringing this to our attention, @shebin-dependopo. I've got some insights into how you can successfully connect Wise account in QuickBooks.

 

When doing the process, make sure to choose the country your business is registered in. If you signed up for the QuickBooks Online - UK version, let's ensure that your company is located in that country. This might be the possible reason why you're unable to connect to your Wise account. 

 

In addition to that, your subscription level with QuickBooks must allow this connection. If not, I suggest upgrading your subscription membership to associate Wise with QuickBooks.

 

If you've set up everything correctly, yet, you're still unable to link your financial institution, we can run some steps to isolate what causes the error.

 

To start with, log in to the account on a private window. There are instances that issues like this occur when the system encounter cache traffic. You may use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. Once a cache is piled up, it can cause some unexpected happenings on the opened pages like QuickBooks. Also, an alternative way is to use other compatible browsers.

 

Once everything is settled, the system downloads the latest transactions. From there, you can categorize them into their correct accounts. Here's an article for detailed info: Review downloaded bank and credit card transactions.

 

Keep me posted if these troubleshooting paces work on your end. I want to ensure that you'll be able to link your Wise account to QuickBooks Online. Stay safe and have a good one.