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kevin-smith
March 26, 2020
Question

I have not updated my M&S Bank credit since the beginning of March. Every time I try to update I receive a message that there is a problem try again later.

  • March 26, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

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Becky29
March 26, 2020

Hello Kevin-Smith, 

 

Thanks for reaching for the Community.

 

When you're receiving the error is a code appearing? If so please advise.

You can try some trouble shooting to remove the error to allow an update to happen - Here are some steps you can try:

Clear your cache and cookies, If the error still persists try in a different browser or Incognito/private window, These trouble shooting steps should remove the error message and allow you to update your Bank, If the error stays not  reach out to advise and we will look further into this for you. Thanks 

K
kevin-smithAuthor
March 26, 2020

When receiving messages there is no specific code quoted, just an error message and try again later. Have cleared cache tried again but still no good.

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EmmaM
March 26, 2020

Hello Kevin-Smith

 

We have looked into the background of the banking and can see it is bringing up an error regarding the sign-in information. Can we confirm do you have a pin sentry or one-time passcode with M&S bank?

Is the sign-in information the same as if you were signing into M|&S website?

 

Emma

 

 

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