I have reconciled an income, which should be a reduction in an expense. How do I change it?

I can definitely share some knowledge on how to manage the reconciled income, @ken-kcamarketing.

First, you'll have to manually unreconcile the transaction by removing the R status before making changes to it. Follow these to do so:

1. Open the Accounting menu.
2. Select Chart of Accounts.
3. Locate the account and click on Account history.
4. Find the transaction and click on it.
5. Under the check column, click on the R status until the field is showing blank.
6. Once done, select Save to completely unreconcile the transaction.
7. Click Yes to confirm.

Here are some snapshots you can refer to:

Reconciled

Unreconciled

After that, you can make the necessary adjustments. Last but not least, make sure to reconcile the transaction back to maintain the accuracy of the account balances. You can do that by manually changing the status back to R.

For more information about the reconciliation workflow, read this module: Reconcile an account in QuickBooks Online.

In case you run into errors when reconciling, see these useful guides for fixes:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online

It's my pleasure to be of help. Feel free to reach us back if you need extra guidance about reconciliation or QuickBooks. Keep safe always!