I have reconciled but the initial balance has change? please advice

Hello Dianapgn, 

Welcome to the Community page, 

We would advise you call the support line on 0808 234 5337 line is open from 8am to 7pm mon to fri and you will be able to set up a screen share with the agent and they will be able to have a look at what your seeing exactly and guide you on what to do.