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January 24, 2021
Question

I'm struggling to link quickbooks with my bank account, I get all the way to my bank sending me back to quickbooks but then it seems to load for ages and then says technical difficulties, how can I get this to work?

  • January 24, 2021
  • 1 reply
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1 reply

January 24, 2021

Hi there, @userglitterpups.

 

It's my pleasure to help reconnect your bank account to QuickBooks Self-Employed, 

 

Before diving in, may I know the specific bank you're trying to connect in QuickBooks? Or did you encounter an error message? So I'll be able to check in the system if there is an ongoing system enhancement in our end.  

 

If you're unable to connect your bank account because it’s not showing on the list participating financial institutions, we would send a request. When you see the Request support for your bank button, click it and enter the bank's URL before hitting Request.

 

Check out this article for more details on why you can't find your bank in QuickBooks: Find your bank or credit card account when you connect to online banking.

 

If your bank account is showing on the list, let's reconnect your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys: 

 

  • Ctrl + Shift + P (Firefox)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome) 

 

If you're able to connect your bank account using a private browser, you may need to clear the cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

 

 

You may also read these articles to learn more about online banking: 

  

Please keep in touch with me here for all of your QBSE needs. I'll always have your back. Take care always!