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emma97
May 30, 2025
Question

I'm trying to reconfirm the consent on my bank account, but each time I try to do so there is an error. This has been happening since Tuesday. Bank is Starling.

  • May 30, 2025
  • 1 reply
  • 0 views

The error says: "Something went wrong. We couldn't finalise your consent. Try again later." I've had the same bank account connected for the last 3.5years, never had an issue before. I've checked with my bank, and the integration with Quickbooks says it's connected, so I don't think it's an issue from the bank's side.

1 reply

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JaneDave_I
May 30, 2025

This definitely isn't the situation you should be delayed with, especially when it comes to reconfirming the consent of your bank account, Emma.

 

Since you’ve confirmed that this issue isn’t linked to your bank, I'll connect you with our Banking live support team to get this sorted out quickly.

 

You can follow the steps below:

 

  1. Go to Help (?) and select Contact Us. 
  2. Enter Talk to a Human, then choose Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

You can also visit this page to find out the availability hours of our representatives that work best for you: Support Hours.

 

I'll share this article in case you want to know how to categorise the transactions you download from your bank or enter into QuickBooks: Categorise transactions in QuickBooks Self-Employed.

 

Feel free to reply on this thread if you need further clarifications regarding your bank connectivity or any other QuickBooks-related concerns.

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emma97Author
June 5, 2025

QuickBooks support absolutely no use - they said it must be a problem with my bank, but it's not. I solved the issue myself by reconnecting the bank account from scratch. 

 

Considering cancelling my subscription as £14p/m for shoddy service, basic and limited invoice functions, and SE Tax reports, which my bank does anyway.

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