I transferred some money from my business account to personal and the name in the description column is incorrect but I can't change it.

Hi there, @catherine.scate.

I'm here to help ensure you can change the description from your fund transfer in QuickBooks Online (QBO).

Are you getting any error messages when changing or editing the description? Any additional information will be much appreciated.

In the meantime, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual response.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to edit the description again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To know more about managing and transferring funds in QBO, consider checking out this article: Transfer funds between accounts.

I also recommed visiting our website for more tips and other resources you can use in the future reference: Self-help articles.

Please leave a comment below if you have follow-up questions about funds transfer or anything else QuickBooks. I'm always here to help. Take care.