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A
Anonymous
January 18, 2022
Question

I try to reconnect my QB TransferWise account. QB says it has reconnected; yet it has not.

  • January 18, 2022
  • 1 reply
  • 0 views

I used to reconnect my Wise Personal account to QB fine.

 

Now when I try to reconnect, QB tries to connect to Wise Business.  It prompts me to sign into my Wise Personal account, which I do, I authorise the connection to QB, and QB reports “Done”.

 

But in QB, trying to Update my Wise Personal account shows that it is not connected.

 

How do I reconnect my Wise Personal account?

1 reply

A
Anonymous
January 18, 2022

I could disconnect my Wise account, then connect it again.

 

Would the reconnected data successfully pick up where disconnected data left off?

 

LieraMarie_A
LieraMarie_A
January 19, 2022

I want to make sure you'll get the most updated banking transactions, @1455410

 

Disconnecting and reconnecting an account may download duplicate transactions. Not to worry, you can remove them from the list. Before doing that, I'd suggest performing basic troubleshooting steps. You may have accumulated too much historical stored in your browser that caused this issue.

 

Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If you're able to update your bank without getting an error message, clear your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

 

Otherwise, you can disconnect and reconnect your bank. Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect. Then, disconnect and connect the account to online banking again.

 

Please come back and let me know the result after the troubleshooting. I'm determined to ensure this issue gets resolved.

 

A
Anonymous
January 19, 2022

Hi LieraMarie_A,

 

Thanks for your suggestions.

 

Before I try them, is it possible that QuickBooks is trying to connect a Wise Business account?  I do not have one.  I have a Wise Personal account.

 

I would like to know your opinion.

 

Richard Davey

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