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Crystel
October 13, 2023
Question

I've been using my wise account in paying connected to my QB Online, but yesterday some error happed

  • October 13, 2023
  • 1 reply
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I've been using my wise account in paying connected to my QB Online, but yesterday some error happed and it says that It cannot proceed any of my bills. Do any of you experience this kind of error? Thank you in advance to those who will answer. 

1 reply

L
LeizylM
October 13, 2023

Thank you for bringing this to our attention, Crystel. I've got some insights into how you can successfully pay bills using Wise accounts in QuickBooks Online (QBO). 

 

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to run payroll again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

Otherwise, we can review the online bill payment provider. 

 

If you're all good, here are some helpful articles you can browse to learn more about managing your transactions:

 

 

Keep your post coming if you need more assistance with paying bills. I'm always here to help. Have a great day. 

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