Skip to main content
L
lancsweb-gmail-c
November 3, 2020
Question

I’ve just downloaded, and subscribed. The LLOYDS bank link account agree button does nothing?? Just accepts the press, then goes back to “agree”

  • November 3, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Kristine Mae
Kristine Mae
November 4, 2020

I've checked our records to see if there's an open investigation similar to yours, Lancsweb-gmail-c. I've found none. 

 

This unexpected behavior can be caused by some browser hiccups. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through a private browser. It's the best spot to identify web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to click the Agree button from there, go back to your original browser, and clear its cache to start fresh.

 

Moreover, you can use a different browser to help us narrow the cause of this behavior.

 

Once your bank is connected, you can already categorise and match the bank transactions.

 

You can get back to this thread if you need more help. We're just one comment away.

    L
    lancsweb-gmail-cAuthor
    November 4, 2020

    I’m using the self employed app in UK with LOYDS. Nothing is happening. Do I have to forget the app and use a browser?

    A
    Ashleigh1
    November 4, 2020

    Hello Lancsweb-gmail-c, 

     

    Instead of using the app to link your bank try on the web browser on google chrome is the best one to try it on. 

     

    If you have any issues still on the web browser let us know. 

    Terms & ConditionsAccessibility statement