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R
roger12
July 3, 2020
Question

I was advised to disconnect and reconnect a bank account. I now cannot reconnect at all. How do I add a bank accountant manually?

  • July 3, 2020
  • 1 reply
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1 reply

B
Becky29
July 3, 2020

Hello Roger12 👋, To add a bank account manually please follow steps in the link, Incase required please see steps on how to upload transactions via CSV file. What bank account is it that you disconnected and when trying to re-connect do you get any errors? 

R
roger12Author
July 3, 2020

Hi Becky

its a Bank of Scotland Business account.  Here are the error messages I get. Have been trying since end of May to reconnect.

 

{"statusCode":401,"code":"FDPVLT-1003","type":"CLIENT","message":"authentication error: invalid ticket","detail":{},"moreInfo":"https://github.intuit.com/CTO-Dev-FDS-Vault/VaultApplicationServices/wiki/FDPVLT-1003","category":"catastrophic","intuit_tid":"629f2995-7601-4563-b0e6-2619e6342411"}

 

there are 2 threads running on this problem as I asked the question in 2 different ways.

B
Becky29
July 3, 2020

ahh okay Roger12, I thought I had been speaking to you already today 😊 Is it error 401 that you receive? Sorry for asking just that the link with the error is not showing up. Thanks, Becky 

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