Ing extremely fed up that every few months when my connection needs redoing it won’t work. It’s closing the app completely this time when I press renew connection. Tried desktop and not loading on any browser. When will this be sorted it’s been a yea

I can imagine how inconvenient this to you, @anythingvocals.

I’m here to help you and ensure you’ll be able to log in to you QuickBooks Self-Employed (QBSE) account.

I have some steps that we can from to isolate this issue. Let’s reset the data app of your QBSE mobile app. Here’s how:

For Android:

1. Go to the More Options ⋮.
2. Select Settings.
3. Click Refresh Data, and then choose Yes.

For iOS: 

1. Go to the Menu ☰.
2. Select Help & Feedback.
3. Click Refresh Data, and then select Refresh.

You can also check this article for more details and troubleshooting steps (though this article is for QuickBooks Online mobile app, it also apply to QBSE): Troubleshooting Quick-Start Guide for the QuickBooks Online app.

If the issue persists, try using a regular web browser. Before doing so, ensure to clear your browser cache. There are times that the browser is full of frequently-accessed page that cause QuickBooks to act unusual behaviour. Thus, deleting it is a quick fix.

Let me also share this link that you can use for reference in tracking your mileage automatically in QBSE.

In case you have other concerns in regards to QBSE, you can always get back to me. I’ll be around to back you up. Keep safe.