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Is anyone else having any issues connecting their RBS account?

Forum|Forum|4 years ago
November 30, 2021
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QuickBooks Online

Best answer by GeorgiaC

Thanks for getting back to us samantha-seddon-, if you have your banks mobile banking app installed on your phone, please temporarily uninstall this and then add the connection on the QuickBooks app (you can then reinstall once the connection is complete). Alternately, please try adding the connection via the web on a laptop or desktop device if you have this available. 👩‍💻

A

Ashleigh1

Hello Samantha-Seddon, thanks for reaching out to us on the community page, we is happening when you try and connect your RSB account? are you getting any error messages or anything showing up? Are you trying to connect it on the Quickbooks app or the web browser version?

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samantha-seddon-Author

Hey Ashley, so in on the app. I click on to add the bank, it takes me to my RBS app, I choose the account I want to link and approve access, it then says I have approved it, then the page refreshes and takes me to partnerauth.platform.intuit.com and it says Authentication Failed.

Do you have any idea what I could do differently to link up this account?

thanks in advance.

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GeorgiaCAnswer

Thanks for getting back to us samantha-seddon-, if you have your banks mobile banking app installed on your phone, please temporarily uninstall this and then add the connection on the QuickBooks app (you can then reinstall once the connection is complete). Alternately, please try adding the connection via the web on a laptop or desktop device if you have this available. 👩‍💻

G

GT25

I have the same issue, I am using a desktop. This happens everytime it expires and I just dont have the time to spend reconnecting as its a days job waiting for it to work.

What is the problem here?

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