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caitlinfrost
Nov 4, 2019 11:05 AM UTC
Question

Is anyone else having difficulty re-connecting bank account? My bank keeps authorising but quickbooks keeps sending me in circles

Original commenter did not share additional details

15 replies

EmmaM
Nov 4, 2019 11:19 AM UTC

Hello Caitlin

 

Which bank are you referring to? Do you get any error number or message when you are trying to reconnect it?

 

Emma

CharlotteM
Nov 4, 2019 2:09 PM UTC

I have been having problems with HSBC. I'm getting error 185 and a prompt to "complete secure connection". I have put in the security code from the OTP device and it just keeps saying that it's the wrong code.

EmmaM
Nov 4, 2019 4:31 PM UTC

Hi Charlotte

 

 

Thanks for reaching out to us.Can we ask when you go to sign into the bank what url do you use?We do have some reports of an issue with the OTP and HSBC Net

 

Can we also confirm if you are getting the code straight away or is it delayed in coming up,as it could be timing out.

 

Thanks

 

Emma

ildi
Jan 7, 2020 1:07 PM UTC

I also having trouble with one of my bank account. Funnily my other bank account accepted (from the same bank) with no problem at all. When I sign it to my bank account it shows that I've authorised both of my account (several times as I've kept trying). Error code 324, could i have some help please

Trina B
Jul 21, 2022 12:50 PM UTC

I am getting error message 185 as well  Scotia Bank

Ashleigh1
Jul 21, 2022 1:21 PM UTC

Hello Trina B, thanks for commenting on this post, normally 185 is Error 185 means the FI is requiring an action on additional security measure. These are typically One Time Passcodes (OTP) or answering an security questions (MFA). Some banks may even require responding to an Error 185 for every attempt to retrieve transactions into QuickBooks. 

 

To get past the error:

 

Navigate to the Banking page and click on “Complete secure connection” in the notification banner under the account cards.

Follow the prompts, answering the questions or entering the One Time Passcode.

Carla Preston
Sep 23, 2022 10:25 AM UTC

I have tried from the app and from google chrome which was suggested to me by a chat support on intuit app. Whatever size device I try from I get same error message about temporarily unable to connect. It’s been like this for months and is very frustrating. 

 

 

GeorgiaC
Sep 23, 2022 12:36 PM UTC

Hi Carla, thanks for joining this thread - which bank provider are you with? For troubleshooting purposes, please also try to reconnect the account by signing in through a private browsing/incognito window (press Ctrl + Shift + n in Chrome to open) 👩‍💻

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