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growyourmindset
January 24, 2023
Question

Is anyone else having problems with the Co-operative bank feed continually disconnecting?I've refreshed is, disconnected and reconnected it and also cleared my cache.

  • January 24, 2023
  • 2 replies
  • 0 views
It does reconnect when I go through the rigmarole as stated, but then the next time I login in, it needs doing again and can be hit and miss as to if it works!

2 replies

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Ashleigh1
January 24, 2023

 Hello Growyourmindset, Thanks for posting on the Community page, do you receive any error codes or messages when trying to do the reconnection at all?

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growyourmindsetAuthor
January 24, 2023

Sometimes I do, asking if I want to report the problem, sometimes it works.

Today I got an error code - can't connect right now, try in a few hours. I then disconnected the bank and reconnected it - that worked.

I just know that I'll be back to square one tomorrow as that is what keeps happening.

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Ashleigh1
January 24, 2023

Hello Growyourmindset, thanks for that so we do currently have issues with the connections with the co-op bank that our banking team are aware of and working on getting resolved and we are in communications with the co-op to work towards a resolution. If you do get the error code 590 when doing this connection there is an investigation on this which you can be added onto so you receive any updates on it. If you reach out to our chat team they will be able to add you onto that inv if you receive the error 590 if you just quote  INV-77777 to get added onto.

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LucyMDC
February 6, 2023

I have been having this problem for a couple of months now and am beyond frustrated with the poor service of QBO.  I get standard emails telling me I need to re-authorise my connection when the problem is not with me but with QBO/Co-op Bank, and then I get emails every 2 weeks (!) saying they are still looking into the problem.  The CSV downloads cause more problems so I just manually check the bank account, list the ins and outs and manually adjust QBo to show the same.

 

Just not good enough.

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Ashleigh1
February 6, 2023

Hello LucyMDC, thanks for posting on this thread, we know this is not ideal and take everything on board what you are saying, our team are continuously working on getting this resolved fully for our customers, we appreciate it is taking long then expected but we want to a sure you it is being worked on.

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jtready
February 14, 2023

Another week has drifted by and this still hasn't been fixed.  What on earth is going on?

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