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shellybelly1975
May 16, 2020
Solved

Is anyone else still having problems with the HSBC connection

  • May 16, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by MariaSoledadG

I know how you want for the connection to work without any issues, cpjelectrics.

 

Sharing your experience about HSBC bank connection is a contributing factor that can be helpful for us. Based on the QuickBooks article you've shared, if in case you'll still encounter issues, I recommend contacting our support team so they can help you check on this further. This way, they'll be able to confirm if this is an issue with HSBC or QuickBooks.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

For future reference, you can also visit these banking help articles for more information.

 

Feel free to let me know if you need further assistance. I'll always be right here to help.

1 reply

C
cpjelectrics
May 16, 2020

Yes - QBO created a new connection to HSBC Business Banking - Other Accounts. The help article https://quickbooks.intuit.com/learn-support/en-uk/banking/connect-your-hsbc-business-current-savings-accounts-and-credit/00/546506 suggests it is an Open Banking connection , which is incorrect. I did have it working once for Credit Card but in the last few weeks it has stopped. When it did work the HSBC Portal did not have any active Open Banking connections. 

As regards your issue looking through this forum QBO Support just seem to point to the above help article. I am just hoping the the "banking" team will address the issue and then one day when we try again it will work.

My current problem is when you enter the Security Code for the second time when you are adding a connection , the screen shows trying to connect to bank with the 2 icons, after a few seconds a white screen then appears 

Sorry if this seems a rant but HSBC bank connections are only stable on Direct Connections

 

regards,

Chris

MariaSoledadG
MariaSoledadGAnswer
May 16, 2020

I know how you want for the connection to work without any issues, cpjelectrics.

 

Sharing your experience about HSBC bank connection is a contributing factor that can be helpful for us. Based on the QuickBooks article you've shared, if in case you'll still encounter issues, I recommend contacting our support team so they can help you check on this further. This way, they'll be able to confirm if this is an issue with HSBC or QuickBooks.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

For future reference, you can also visit these banking help articles for more information.

 

Feel free to let me know if you need further assistance. I'll always be right here to help.

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