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lisasinclair3
October 23, 2019
Question

Is anyone else with clydesdale & yorkshire business banking and cant connect there bank account ?

  • October 23, 2019
  • 2 replies
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2 replies

P
payment after leaving
October 23, 2019


Hi lisasinclair3

 

What is happening when you attempt to connect/update your bank account, are you receiving any error message or code?

M
Milcare
November 28, 2019

So,

I can see posts that are going back almost 2 years asking exactly the same question.
"Is anyone having problems connecting Yorkshire Bank/Clydesdale bank to their account?"

There is then a stock reply/generic answer from QuickBooks showing you how to connect a bank account OR very helpfully guiding you on how to spend a much lengthier amount of time downloading a CSV file and then importing it.

For 2 years the same answer keeps appearing. Follow these steps/ We'll pass it on to our tech team/We are waiting for open banking.

It isn't good enough. You are advertising your product stating that it will connect to all the banks.
It doesn't.
There are hundreds of threads on here by disgruntled people that should be out making their business a success but are having to spend a large amount of their time doing something which is being paid to work for them.

WHAT IS HAPPENING? What is the current situation? When is it going to happen?

Yorkshire and Clydesdale banks have merged. They are offering 2 years FREE business accounts. 
There are going to be LOTS of people switching to them and then finding out that QuickBooks cannot create a secure link to the account.
It will cost QuickBooks financially if this fix isn't found.

I'm sure I'm not alone when I say that I am starting to look at other packages.
As a company, we currently have 27 people using QuickBooks.

Please, please, PLEASE someone fix it!

    M
    Milcare
    November 28, 2019

    An update.

    XERO has this on their website.

    It looks likely that QuickBooks/Yorkshire bank will have compatibility issues until at least Feb 2020.
     

    https://central.xero.com/s/article/Bank-feeds-affected-by-Open-Banking

    JaneD
    JaneD
    November 29, 2019

    Hi Milcare,

     

    I appreciate you keeping an eye about the Clydesdale/Yorkshire bank connection issues with QuckBooks Online (QBO).

     

    Since you're still unable to connect the account in QBO, I highly recommend reaching out to our Online Banking Support Team. They'll be able to initiate a remote session and escalate this for further isolation.

     

    Here

    1. Sign in to your QBO account.
    2. Go to Help (?) at the top right and select Contact Us.
    3. Enter your concern in the What can we help you with? field and click on Let's talk.
    4. Choose either Get a callback or Start Messaging.

    Thanks for visiting the Community. Please let me know if you have any follow-ups or other questions. I'm here to help. Have a good one.

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