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ellismp
January 12, 2023
Question

Is anyone's bank connection to Starling working at the moment?

  • January 12, 2023
  • 1 reply
  • 0 views

I've only been using QuickBooks Online for a week.  I set it all up, spent hours getiing all the balances etc in.  Although it took a while I got the bank connection to Starling working but now it's stopped and after disconnecting and re-connecting a million times the bank balance no longer matches what QB has (!).  Do I have to purge the company and start again?
After 3 lengthly conversations on live chat I was eventually told that "lots of people" are having problems.  Is that the case?  Have I been sold a complete pile of trash here?

1 reply

JessT
JessT
January 12, 2023

Hi ellismp,

 

I understand how it feels when something isn't working especially when you've just started using a software. I'll share information about Starling's connection.

 

Yes, you're right that there is an issue with connecting to Starting, and our engineers are already aware of it. If the agents didn't mention this, please contact them again shortly and ask them to add your company to the list of affected accounts. That way, you'll receive updates straight from our engineers. They have the tools on their end.

 

You don't need to purge your QBO company, but you can do the other option which is to manually upload transactions so that you can still continue to work on your books. Here's an article for your reference: Manually upload transactions into QuickBooks Online.

 

If you want to see more references for QBO, just click the Topics or Training menu above, and choose the sub-topic you like.

 

Let me know if you have other questions about your bank transactions.

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ellismpAuthor
January 13, 2023

Thanks

My testing from this end (I am VERY tech-savvy being an ex-games programmer) would suggest that it is something to do with the interaction between the Oauth request to Starling from Yapily and the device on which it is then authorised. I noticed that using a different device to auhorise from the Starling side got the feed to work ONCE but subsequent authorisations on that device would only then work if the same start date were selected on the transaction upload. I suspect that the reason is that the combination of request and authorisation sources indexes the feed file so that subsequent requests with the same combination return the original feed not the new request. But it's a shot in the dark really.

This would also explain why using Incognito mode in Chrome has more success than other browsers (increased chance of a unique request source).

I note also that on a single device capable of both the request and the authorisation (eg mobile phone), the link process fails on return from Yapily (hangs at static.fdpwidgets.intuitcdn.net...) because the device has no way of returning to the original request browser instance (instead opening a new one) and there seems to be a requirement (for security of course) that it does so (probably a token exchange)

Please let me know a timescale for fixing this.

Martin

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emmam6
January 13, 2023

Hello Martin, 

 

Thank you for your full and comprehensive reply. Can we ask do you have the Starling banking app on the same device? You mentioned you have disconnected and reconnected many times in your comments. Can we ask if you do have the banking app on the same device to try uninstalling it temporarily and then trying the Starling bank connection again? If you get the same message can we ask you to go onto Starling bank and check the 3rd party connections if there are multiple remove them and then go back to Quickbooks and try the connection again.

If you still get the same message if you could post a screenshot of the error here as we need to confirm the message showing, we will then add you to the list of companies impacted we just want to make sure we've tried all possible steps first

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