Skip to main content
S
SAMPG
April 16, 2018
Question

Link to RBS bank account

  • April 16, 2018
  • 3 replies
  • 0 views

Hi, can I ask if anyone has had issues with the automtaic update of transactions form an RBS bank account? This simply stopped working for me over a week ago and neither QBO or RBS can explain why. RBS just say they don't support any third party software accessing their customer accounts. There must be other QBO users with RBS banka ccounts and I'm wondering if this is a widespread issue? It's a pretty key bit of functionality for me so I need to find a solution or to change supplier(s). Thanks

    3 replies

    P
    PaulBx
    April 16, 2018

    yes, exactly same problem, no help from RBS nor any explanation. I thought it was a Mac interface prob so switched to my old Windows laptop..but same result. Though I CAN access my RBS account thru Windows..but it seems Qb cannot./  really annoying.

    S
    SAMPGAuthor
    April 16, 2018

    Yes, really annoying. I must have spent nearly 2hrs on Friday on various web chats (with QBO) or on hold with RBS.  Am thinking my only option now is to manually import records using a .CSV export form the bank account. Clearly that adds time; it's really frustrating given that it has all worked okay for the past 18 months or so. 

    EmilyMockett
    EmilyMockett
    April 16, 2018

    Hi SamPG,

     

    Unfortunately RBS does not work within QuickBooks Online currently. I think they are doing updates at the moment. You could change your bank provider (I would recommend Barclays or Santander - do not choose HSBC!).

     

    Alternatively you can upload CSV files manually however this has a lot of room for error in regards to duplications.

     

    Kind Regards,

     

    Emily

    D
    dfrtyj564h4wter
    April 16, 2018

    RBS has always worked with QBO!  I think it's more of a temporary issue.  With the recent court ruling, RBS have just changed all their login URLs so I'd imagine this may very well be linked.

     

    Jay

    AshH
    AshH
    April 16, 2018

    Hi dfrtyj564h4wter.

     

    You are absolutely right, we do connect with RBS but have been having a few technical issues. As soon as we have any update we will be sure to let you know.

    In the mean time, if there is anything else I can help with, let me know :)

    EstherY
    EstherY
    April 16, 2018

    Hi @SAMPG, @PaulBx,

     

    We are aware of a connection issue between RBS and QuickBooks Online, and we're actively working to resolve it. If you urgently need the transactions to continue with your work, I'd recommend uploading your transactions via CSV import. 

     

    I appreciate that the issue has been ongoing for a while and it could have been dealt with more efficiently. I've followed up with our teams to ensure that we get an update and fix as soon as possible.

     

    Thanks for your patience, I'll keep you posted as we go along.

    Terms & ConditionsAccessibility statement