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Dan Simonds
May 26, 2020
Question

Lloyds Bank accounts not updating

  • May 26, 2020
  • 1 reply
  • 0 views

Hi,

My Lloyds bank accounts have not updated since I re-authourised open banking on 18/03/2020.

 

I get a message "Sorry your bank no longer supports working with Quickbooks . Contact your bank for more info."

I'm pretty sure that this is not true.

1 reply

A
Ashleigh1
May 26, 2020

Hello Dan Simonds, 

 

Can you totally disconnect the Lloyds account you're having the issue with and reconnect it all and let us know if it brings the transactions in or if you still get the error showing? 

 

Before disconnecting the account make sure that there is no transactions in the for review if there is we suggest sorting them out and putting them into the reviewed section before disconnecting the bank account. 

 

To disconnect the bank account if you go to 

 

Banking tab-left hand side> click on the account want to discount so it shows up blue>top right of the blue box is pencil icon>click pencil icon-box will pop up scroll to bottom>will see a small box to tick that says disconnect on saving> tick the box then click save this will then disconnect the account. 

 

To re-add the account and connect it again 

 

If you go to the add account top right> search Lloyds and follow the steps it asks this will let reconnect the account for you. 

 

If you have any issues please let us know so we can work with you in getting them resolved. 

P
PetefromBristol
June 17, 2020

These instructions bear no resemblance to the SE interface. There's no banking tab I can find in the left hand menu and the only action you'll get by clicking the pencil is editing the account name.

 

All the best.

Angelyn_T
Angelyn_T
June 17, 2020

Thank you for joining the thread, @PetefromBristol.

 

The steps mentioned above are for QuickBooks Online. In QuickBooks Self-Employed, we can refresh your bank to update it.

 

Here's how:

 

  1. From the Gear icon, select Bank account under Transactions.
  2. Tap on Refresh all under Bank accounts.

 

Once everything is up and running, feel free to read our help articles in case you need tips and related links while working with QuickBooks in the future.

 

Add a comment below if you have additional concerns. I'm here to keep helping. Have a great day!

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