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A
amcbookkeeping
March 9, 2020
Question

Manual bank feed not working

  • March 9, 2020
  • 2 replies
  • 0 views
My bank feed is not working at the moment so I want to manually upload my bank transactions from csv but its not working, I get as far as selecting the file, press next and nothing happens?

2 replies

A
Ashleigh1
March 9, 2020

Hello Amcbookkeeping, 

 

Welcome to the Community page, 

 

Could you try clearing your cache and cookies and then re-attempt uploading your bank csv file. 

 

Let us know how you get on 

J
JacquelineG
December 6, 2020

I have cleared the history and the browse button is still not working.  I cannot upload the file with transactions.  My bank link will only take over the last 12 months' data.

JenoP
JenoP
December 6, 2020

Thanks for letting us know that you've already cleared your browsing history, JacquelineG.

 

Another recommendation that can resolve common banking issues is to switch to an incognito/private session or use a different browser. Follow these keyboard shortcuts to open an incognito session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P  for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

Once done, log back in to your account and upload your banking transactions again to if the Browse button is already working. 

 

Just in case you're still getting the same issue, please contact our chat and phone support teams. They'll take a closer look at this to determine what's causing and sort it our for you. Here's how:

 

  • Click Help in the upper right-hand corner of QBO.
  • Click Talk to a human, then type in Talk to a human.
  • Select I still need a human.
  • Click Contact Us.

You can also check out this article on how to match your banking transactions once you have them imported in QBO: Categorise And Match Online Bank Transactions In QuickBooks Online.

 

Don't hesitate to reach out to us again if you need anything else. 

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