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A
aschrosk
August 11, 2022
Question

Match transactions - imported check numbers don't save

  • August 11, 2022
  • 1 reply
  • 0 views

Hi all, 

 

Does anyone know why, and/or how to fix this problem?  

When I match check transactions from my checking account (US Bank) the check numbers don't save in the Ref. No field on the Bill Payment screen, making it much harder to reconcile the bank statement. Not to mention GAAP disapprove of un-numbered transactions. To be clear, these are checks issued from the bank online bill pay feature, not ones I have manually written and would have entered check numbers. The imported check numbers DO appear on the matching screen under Description, but they don't save anywhere on the record. 

The bank doesn't assign check numbers until they are cashed and posted to the account. So I can't go and proactively Pay Bills and enter them.

The workaround to fix this is super annoying - to match the transaction, then go into the vendor, open the bill payment screen, and enter the check number. 

1 reply

AlcaeusF
AlcaeusF
August 11, 2022

Hello, @aschrosk.

 

I appreciate you sharing the details of your concern. I'm here to help fix the issue you're having with check numbers not saving when matching transactions in QuickBooks Online (QBO).

 

We haven't received any similar issues to what you're getting. To check if this is a browser-related (cache and cookies) issue, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing this unusual response.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to match a transaction again to double-check. You can refer to this article for the detailed steps on how to do it: Add and match downloaded bank transactions [Video].

 

If the check numbers are now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Once you're ready to reconcile your account, you can check out this article for future reference: Reconcile an account in QuickBooks Online.

 

For more tips and other resources, you can also visit our website: Self-help articles.

 

Please leave a comment if you have additional questions about this or anything else. I'll be more than willing to answer them. Stay safe.

A
aschroskAuthor
September 9, 2022

Thanks but it's not a browser issue. I did the steps above to make sure. Here are screenshots to show the problem. It's been like this for a long time, possible a year. I finally decided to ask about it. 

D
DebSheenD
September 9, 2022

Thanks for sharing your situation on this thread with matching transactions in QuickBooks, aschrosk.

 

I'd like to provide some information about the imported check numbers that don't save.

 

I did some research on my end and I found out that check numbers are not visible when matching the transactions. For now, you may continue the steps you've mentioned on how to add the check numbers manually.

 

  1. Go to Vendor.
  2. Open the bill payment screen.
  3. Enter the check number.

 

Once transactions are already in, you'll now need to review and categorize them into the correct accounts.

 

Stay in touch if you have further concerns about matching your bank transactions in QuickBooks. I'd be glad to help. Thanks for joining the Community and have a good one!

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