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Sarah Hodgson
February 28, 2024
Solved

Matching a bank payment to a customer credit note

  • February 28, 2024
  • 1 reply
  • 0 views

Good Morning,

 

We post our web sales to three different customer accounts. We receive the money for these sales on a daily basis from SagePay which is matched to the relevant invoices/credit notes. On the odd occasion we refund more than our sales and this results in SagePay taking money from our bank. I need to allocate these payments to credit notes on the customer accounts - how can this be done. I appreciate they cant be matched directly but wondered if anyone had any other suggestions on how to solve this issue.

 

Many Thanks in advance

 

Sarah

Best answer by Ashleigh1

 Hello Sara Hodgson, good afternoon, and welcome to the Community page, you cant link a credit note to a bank payment directly, you would need to do an expense and link that to the credit note to then match up in the banking section. Here is some more information and the steps you need to do to achieve this. If the refund is showing as payment on you're banking page, you can categorised it as an expense posted to debtor's account> selecting NO VAT> select the name of the customer. This will reflect to the customer account, you can apply this to an open invoice or offset this to an unapplied credit note by going to the New transaction dropdown on the customer account>select payment and tick both expense and credit note> Save and Close.

1 reply

A
Ashleigh1Answer
February 28, 2024

 Hello Sara Hodgson, good afternoon, and welcome to the Community page, you cant link a credit note to a bank payment directly, you would need to do an expense and link that to the credit note to then match up in the banking section. Here is some more information and the steps you need to do to achieve this. If the refund is showing as payment on you're banking page, you can categorised it as an expense posted to debtor's account> selecting NO VAT> select the name of the customer. This will reflect to the customer account, you can apply this to an open invoice or offset this to an unapplied credit note by going to the New transaction dropdown on the customer account>select payment and tick both expense and credit note> Save and Close.

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