Matching transaction to overpayment

Hi @PRS Scaffolding Ltd 

Enter the returned £360 as a Deposit (against Accounts Payable & to the Supplier's Name).

Enter the overpayment using Bill Payment (value plus £360).  The deposit will show as a Credit at the bottom of the page & can be selected to balance the payment.

You now have a Payment & Deposit to match in QBO.

Hope this helps.

Hello and welcome to the Community, PRS Scaffolding Ltd. We'll be happy to share some guidance on recording a supplier refund in QuickBooks Online. 

In the scenario where you have been refunded for an overpayment, you should first record the initial payment manually. To do this:

1. Open the Bill and select Make payment.

2. Overwrite the Amount field on the Bill payment screen (with the actual amount paid).

3. Review all other fields as you see fit then Save and close.

This will create an unapplied credit on the suppliers account for the overpayment amount. After this, enter the supplier refund: 

1. Select + New and Bank deposit.
2. In the Account dropdown menu, choose your bank account. 
3. In the Add funds to this deposit section:
- Received from: Select the supplier who gave you a refund.
- Account: Select Creditors.
4. Enter the amount. 
5. Select Save and close.

From here, match the supplier refund to the unapplied credit:

1. Select + New and Cheque.
2. In the Payee dropdown, select the supplier.
3. Look for the Deposit and Credit, select Add. 
4. Select Save and close.

Thanks for reaching Intuit support. We'll be here if you need any additional guidance.