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nicholasthurlow-
Mar 31, 2023 9:15 AM UTC
Question

Metro Bank Connection Unavailable

My connection to Metro was working on Monday 27th March... since then I've had a message 'Unavailable'. I have spoken to Metro on a number of occasions and received different answers:

-  they don't support QB

-  it's a known issue and we are working on it 

 

I have discounted my link but no cannot reconnect  but no success.

 

Any thoughts would be most helpful....

    26 replies

    GeorgiaC
    Mar 31, 2023 10:02 AM UTC

    Hi nicholasthurlow-, thanks for joining the Community. We're aware of an issue in which customers attempting to update their connection or connect a Metro Bank (UK) account for the first time are unable to do so and are seeing an error message  "Metro Bank (UK) - Personal and Business is not available - Under maintenance". Our team are currently working to resolve this, and we've added you to the investigation (INV-85769 - Metro Bank (UK)-Error 102- Personal and Business is not available) so that you'll receive all updates going forward via email. 

    Daryl6
    Apr 1, 2023 7:02 AM UTC

    Can you add me to the list too. 

     

    This is still ongoing. Looks like when QB is trying to connect, MetroBank then text a code to enable access (2FA?) and there isn't anywhere to enter this in the QB interface. 

    AileneA
    Apr 1, 2023 7:55 AM UTC

    Hello, Daryl6. 

     

    I checked your post and found that you raised a similar concern in another thread. My colleague already responded to the identical one. You can view her response by clicking on this link.
     

    https://quickbooks.intuit.com/learn-support/en-uk/banking/re-metro-bank-uk-error-102-personal-and-business-is-not/01/1238198#M15212. 

     

    Once resolved and re-connected, your transactions will automatically be downloaded. All you have to do is review and/match them to the existing entries in QuickBooks to keep your account updated. For the step-by-step guide, you can refer to this article: Categorise online bank transactions in QuickBooks Online.

     

    Please don’t hesitate to add a comment if you need further assistance managing your bank account. We’ll be here. Take care always!

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