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Anonymous
March 31, 2023
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Metro Bank (UK)-Error 102- Personal and Business is not available

  • March 31, 2023
  • 7 replies
  • 0 views

We are aware that some customers who have Metro Bank accounts may be currently unable to update transactions. We are working hard to resolve this and apologise for any inconvenience. Please try updating your transactions again later.

 

In the mean time if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

 

We apologise for any inconvenience caused.

Best answer by Ashleigh1

 Hello Ikmportfolios, the latest update is that the issue is now resolved. 

We are delighted to be able to confirm that the issues you have been experiencing with Metro Bank Connections* has now been RESOLVED.

 

Nevertheless, if you are still experiencing the unusual behaviour, please clear your browsers cache and cookies, and reattempt using an incognito window, or contact our our support team for additional troubleshooting steps.

 

There will be no further updates regarding this investigation.

 

Thank you for being patient with us while we worked to resolve this issue for you!

 

Your rights

 

You have the right to refer to the Financial Ombudsman Service, free of charge if you are not happy with our response. You must do so within 6 months of the date of this email using the details below.

 

Financial Ombudsman Service Exchange Tower, London, E14 9SR

 

Phone: 0800 023 4567 (inside the UK) or 0300 123 9123 (outside of the UK)

 

Website: www.financial-ombudsman.org.uk and email complaint.info@financial-ombudsman.org.uk

 

You can find out more information about the FOS and the complaints process here: https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet

 

Many thanks,

 

QuickBooks Customer Success Team

 

If you are still having any issues with this please ring the support line on 0808 234 5337 so that you can set up a screenshare and it can be looked into more for you thanks. 

7 replies

D
Daryl6
April 1, 2023

This is still ongoing. Looks like when QB is trying to connect, MetroBank then text a code to enable access (2FA?) and there isn't anywhere to enter this in the QB interface. This needs an urgent fix. 

DHeraV
DHeraV
April 1, 2023

Hi there, @Daryl6.

I can see the urgency of getting this resolved as soon as possible. Currently, there's an ongoing investigation into customers who're unable to update their Metro Bank (UK) transactions in QuickBooks Online (QBO). To ensure that you'll get to enter the verification code in QBO, let's make sure that the multi-factor authentication is enabled in your Intuit Account's settings. Let me guide you on how:
 

  1. Sign in to your Intuit account.
  2. Select Sign in & security.
  3. In the 2-step verification section, select Turn on.
  4. Select Set up and make sure your phone number is correct, then select how you want to verify your account:
    • Text message. You'll receive a six-digit verification code.
    • Voice call. You'll receive an automated voice verification code in English.
  5. Click Continue.
  6. Enter the code, then select Continue.
  7. Follow the on-screen prompts to complete the process.

 

For detailed steps, kindly visit: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.


Moreover, I recommend contacting our QuickBooks Online Support Experts to ensure that you'll be added to the affected users.

Additionally, I'll also share this link where you can search for articles that can guide you in managing your QBO account: QuickBooks Online Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Keep safe.

M
mrsveebee
April 3, 2023

i've got the same issue but i get the box to put the code in, enter it and then still get the error.

L
lkmportfolios
April 5, 2023

Hi...is there an update on this issue as it seems that there are still connection issues?

    J
    JGsgLon
    April 5, 2023

    Is there an update on this issue?  Please add me to list requiring notification 

    A
    Ashleigh1
    April 5, 2023

    Hello Ikmportfolios, thanks for posting on this thread, 

    Thanks for notifying us that you are impacted by "QBO/ QBOA/ QBSE UK - Banking - Metro Bank (UK) - Error 102 - Metro Bank (UK) - Personal and Business is not available - Under maintenance".

     

    Our engineers have partially deployed a fix for this issue and we are now seeing successful connections in QuickBooks. We are aware that transactions are still not pulling through to QuickBooks, our engineering team are working to resolve this remaining issue.

     

     In the mean time if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

    We apologise for any inconvenience caused.

     

    Kind Regards,

    The QuickBooks Customer Success Team

    D
    Dannii Leggett
    April 5, 2023

    Can I also be added to the notifications list please? Thank you.

    A
    AndyH67
    April 10, 2023

    I've read the other replies and am failing to understand how, 10 days later, there can still be a problem.

     

    If Quickbooks can please confirm whether the problem is with themselves or Metro Bank, that'd be appreciated, and I'd welcome an update when done.   Like others, I don't really want to faff with manual uploading/messing about afterwards when you'd think two big orgs like Intuit and Metro Bank have the expertise between them to sort this out by now.

     

    If it's metro at fault fair enough: there are various problems with them (difficult to transfer money into, not recognised on the HMRC payments system etc.) .. but better for us to know where the bottleneck actually is.

     

    Andy

     

    A
    AndyH67
    April 11, 2023

    Looks like the collective of people with the same problem became enough for it to be resolved.  I've now been able to pull data from Metro to QB successfully this morning.

    A
    ainsworths
    April 13, 2023

    QuickBooks still is not handling non-GBP Metro accounts correctly

    For example a $1000 transaction is being downloaded as roughly $800

    Looks like QuickBooks is trying to convert to GBP, instead of leaving the amount unchanged

    L
    lkmportfolios
    April 11, 2023

    Hi....I think the time has come for a meaningful update on this matter. It is now nearly two weeks without bank sync which is beyond frustrating. I appreciate that there maybe work arounds but that isn't what we pay for. Can you please provide a non standardised reply that addresses timing for resolving this issue and in particular where the issue is?

    Brendan

    A
    Ashleigh1Answer
    April 11, 2023

     Hello Ikmportfolios, the latest update is that the issue is now resolved. 

    We are delighted to be able to confirm that the issues you have been experiencing with Metro Bank Connections* has now been RESOLVED.

     

    Nevertheless, if you are still experiencing the unusual behaviour, please clear your browsers cache and cookies, and reattempt using an incognito window, or contact our our support team for additional troubleshooting steps.

     

    There will be no further updates regarding this investigation.

     

    Thank you for being patient with us while we worked to resolve this issue for you!

     

    Your rights

     

    You have the right to refer to the Financial Ombudsman Service, free of charge if you are not happy with our response. You must do so within 6 months of the date of this email using the details below.

     

    Financial Ombudsman Service Exchange Tower, London, E14 9SR

     

    Phone: 0800 023 4567 (inside the UK) or 0300 123 9123 (outside of the UK)

     

    Website: www.financial-ombudsman.org.uk and email complaint.info@financial-ombudsman.org.uk

     

    You can find out more information about the FOS and the complaints process here: https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet

     

    Many thanks,

     

    QuickBooks Customer Success Team

     

    If you are still having any issues with this please ring the support line on 0808 234 5337 so that you can set up a screenshare and it can be looked into more for you thanks. 

    M
    mrsveebee
    April 11, 2023

    If you have done a manual import in the interim watch out as it has brought in all transactions!

    N
    Novick Kotkis
    April 11, 2023

    Please advise when this will be fixed?? It’s been three weeks and it’s impossible to rh. My business like this 

    G
    GebelAlainaM
    April 11, 2023

    Glad to see you in this thread, Novick. I'll share some updates about the Metro bank issue in QuickBooks Online.

     

    If you've already tried the basic troubleshooting process mentioned in the thread and still get the same concern, you'll need to reach out to our support team since the investigation for this concern is already closed and resolved. This way, they can check further into your account and for additional troubleshooting steps.

     

    Here's how:

     

    1. Sign in to your QuickBooks Online company.
    2. Go to Help.
    3. Select Contact Us.
    4. Enter your concern, then select Let's Talk.
    5. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    See this article for the schedule details: QuickBooks Online Support.

     

    I'll also be adding these articles for future reference: 

     

     

    If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

    L
    Luis-
    April 13, 2023

    The issue seemed to have been fixed all this week but i am now getting the exact same error. Is it broken again?

    M
    Martin Pidgley
    April 13, 2023

    Mines still isn’t updating accounts . Help please?

    G
    GebelAlainaM
    April 13, 2023

    Let's fix the error with some troubleshooting steps, Martin. So, you can update your Metro Bank account to QuickBooks Online (QBO).

     

    We can perform the basic browser troubleshooting process to isolate the issue.

     

    You'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

     

    Google Chrome: press Ctrl + Shift + N

    Mozilla Firefox: press Ctrl + Shift + P

    Safari: press Command + Shift +

     

    If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. Also, you can use another supported browser if the incognito window won't work.

     

    However, if the issue persists, I recommend that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about this issue.

     

    Here's how:

     

    1. Sign in to your QuickBooks Online company.
    2. Go to Help.
    3. Select Contact Us.
    4. Enter your concern, then select Let's Talk.
    5. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    See this article for the schedule details: QuickBooks Online Support.

     

    You can refer to the following articles for future needs:

     

     

    If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

    O
    Office Art
    April 17, 2023

    I am still experiencing problems.  QB states to link with Metro Bank to verify info, but once the link it clicked through the banking code never comes and Metro bank don't seem to know anything about this.  Please can you help?

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