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balhamrainbow
January 2, 2021
Solved

Metrobank connection down again, has been for 4 days, have checked account info, bank website works.

  • January 2, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Thanks for joining us here today, @balhamrainbow.

 

This has already been reported. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible. I recommend contacting our Customer Care Support to get you added to the list of affected users. This way, you'll receive updates via email as progress is made towards a solution.

 

Here's how to reach out:

 

  1. Go to the Help menu at the top.
  2. Scroll down and select Contact Us.
  3. Enter a brief description of your issue. Then, hit Continue.
  4. Click Start a message. Provide the case number INV-53459 for easy tracking.
     

In the meantime, you can import your bank transaction via a CSV file. Please refer to this guide for the step-by-step instructions: Format CSV files in Excel to get bank transactions into QuickBooks.

 

If you need help with other QBO tasks, you can browse for specific topics here and look for responses that fit your concern.

 

Please don't hesitate to reply to me anytime if you still have questions or concern with your account. I'm always here to help. Take care and have a wonderful day ahead. 


Hello Community Users, The Metro bank connection 102 error was escalated and resolved on the 06 January 2021. We just wanted to add this article on fixing banking errors in Quickbooks Online here, which may be helpful. If after following the relevant steps shown in the article, still have an error in your banking connection, please reply to this thread and we'd be happy to take a look and get you a resolution.

1 reply

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balhamrainbowAuthor
January 2, 2021

For the last 4 days getting this....Sorry, we can't update your account. Please wait a few hours and try updating again (102).

 

Very frustrating, seems to happen often with Metrobank.

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CharleneMaeF
January 2, 2021

Let me first welcome you here in the Community, balhamrainbow.

 

Usually, the bank error 109 that you've encountered is an indication of an unestablished connection between QuickBooks Online and your financial institution. To resolve this, let's manually update your bank in the program.

 

Here's how:

  1. Go to the Banking menu in your left navigation pane.
  2. Choose Banking.
  3. Click Update.
  4. If you still can't connect, please wait 2 or 3 hours and try again.

 

For more information about the process, I suggest checking this article: Fix Bank Error 102 and 105.

 

Aside from manually updating, you can also import your bank transactions using a CSV file in the meantime.

 

Additionally, I've included an article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts. This ensures your books are accurate: Categorise and Match Online Bank Transactions.

 

You can find us here if you have any other banking concerns or any follow-up questions. Our assistance will be sent right away.

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balhamrainbowAuthor
January 2, 2021

As I said initially, it has been down for 4 days. I have already done all of the steps at my end to resolve it. The problem is that your interface with Metrobank is very unreliable and currently not working, please report it to the appropriate team.

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