Skip to main content
April 14, 2020
Question

Migrated from QB desktop to online version but dont have icons at top of page e.g gear icon to let me reconcile bank when using my iPad & mobile phone? How do I fix this?

  • April 14, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JessT
April 14, 2020

Hi finance90,

 

Thank you for reaching out about reconciling on a mobile phone.

 

The QBO mobile app has a different interface than the QBO web version. It doesn't have a Gear icon, and we're unable to reconcile using it. However, you can still access your account using a mobile browser, so you can have the interface like in the web on a desktop. Then, you can reconcile your account.

 

If you have other questions about reconciling your account, please go back to this thread. We're just right here to support you.