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Apr 14, 2020 2:18 PM UTC
Question

Migrated from QB desktop to online version but dont have icons at top of page e.g gear icon to let me reconcile bank when using my iPad & mobile phone? How do I fix this?

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1 reply

JessT
Apr 14, 2020 9:32 PM UTC

Hi finance90,

 

Thank you for reaching out about reconciling on a mobile phone.

 

The QBO mobile app has a different interface than the QBO web version. It doesn't have a Gear icon, and we're unable to reconcile using it. However, you can still access your account using a mobile browser, so you can have the interface like in the web on a desktop. Then, you can reconcile your account.

 

If you have other questions about reconciling your account, please go back to this thread. We're just right here to support you.