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C
Campbells
January 26, 2022
Question

Missing Direct Debits

  • January 26, 2022
  • 1 reply
  • 0 views

Hi I've uploaded my bank statements as CSV files for 20-21 so I can complete my tax return due 31st January 2022.  Although everything loads fine, when I start to verify the payments all the direct debits appear as £0.00 so I can't reconcile my bank account.  What can I do next?

1 reply

AlexV
AlexV
January 26, 2022

Hello Campbells!

 

Thanks for posting here. Allow me to help you in fixing the downloaded transactions.

 

It seems that you're using QuickBooks Online since we're unable to reconcile an account in QuickBooks Self-Employed. If so, you'll want to check and verify that your CSV file has the right data. This could be the reason why some transactions are showing as £0.00. You can open the CSV file using Excel. Then, you'll want to reimport only the direct debits and exclude those transactions that are incorrect.

 

Here are the articles on how to correctly format a CSV file and fix importing issues: 

 

Once everything's good, you can now categorise, match and reconcile them.

 

Leave a comment again below if you need more assistance with this. I'll respond as soon as I can.

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