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ShannonH
May 1, 2018
Question

Missing "Save & Close" button in check writing

  • May 1, 2018
  • 2 replies
  • 0 views

Sometimes when writing checks in QB,  the "save & close" and the "save & next" buttons are missing from the bottom right corner of the screen.  I have to click save at the top and then next.  I haven't been able to pinpoint a pattern as sometimes it is there and sometimes not.  Any ideas?

      2 replies

      A
      Anonymous
      May 1, 2018

      Thanks for bringing this to our attention, ShannonH.

       

      No worries, I'm here to help you get this sorted out so you successfully process your payroll and get back to business.

       

      This usually happens when your screen resolution is maximized or due to any browser related issues. Sometimes, you won't notice that your screen is maximized unless you scroll it down to the bottom, and locate the missing buttons or options.

       

      You'll just need to make sure that you're using the standard screen resolution to prevent hiding the options located at the bottom part of your screen. If the issue persists, clearing the browser's cache or using a different browser usually does the trick for resolving any browser related issues that can trigger strange QuickBooks behaviors.

       

      You can refer to this article for the process of clearing the browser's cache: https://community.intuit.com/articles/1145697.

       

      After following these steps, I'm confident that you'll have the option to save and close when writing checks moving forward.

       

      Please stay in touch with me if you need anything else by leaving a comment below. I'm always here to help. Have a good one!

      D
      deshmeco
      June 21, 2018

      This has been a continuing issue for a lot of QB users.  Not sure exactly why this works other than it resets the screen size for windows but do the following:

       

      Shut down quickbooks.  

      hold down the shift key and reopen quickbooks.

      Your check writing screen should be normal again.

       

       

        Q
        QCS
        July 2, 2018

        I have the same issue in the Payroll screen.  Strangely enough, when I first open it, it's fine and I can see all the buttons but after I navigate to other programs in windows (7 pro), it will sometimes expand some areas and push other areas (the buttons) off the viewable portion of the window.  Just had it happen today where the top of the window was pushed off too including the "X" to close the window.  Thankfully alt-f4 worked in closing it but this needs to be fixed.

          AshH
          AshH
          August 29, 2018

          Hi Guys.

           

          Would I just be able to confirm which internet browser you are all using when you are getting this error message. Generally I would recommend either Google Chrome or Firefox but it might be worth completely clearing the cache and cookies and restarting the browser.

           

           

          M
          mpcfc
          August 29, 2018

          I have the same issue in either Firefox, Chrome AND in the QBO Desktop App. 

           

          My computer is secured as well as regularly cleared and scanned as I operate a healthcare business. 

           

          There is no pattern to when it happens or clears itself. 

          E
          EdwardR
          August 29, 2018

          Have you tried using an in private browsing window? It could be a deep caching issue with the browser, with regards to the app it still runs using your computers browser as a default itself.

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