My bank account linked fine for first few weeks like it always does now it's not linking at all it's done this previous so I cancelled but thought I'd try again but still

We recognize the importance of having uninterrupted bank connectivity when managing your finances. We are committed to resolving the Virgin Money bank connection problem with QuickBooks Online (QBO) as quickly as possible, Carole.

We can perform troubleshooting steps to rectify this issue by checking your financial institution's website for maintenance notifications or updates that require your attention. We can check the bank and credit card's website to make sure everything is working on their end. Here's how:

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything looks good on their end, we can manually update your bank connection in QBO. Let me guide you on how:

1. Sign in to your QBO account.
2. Go to Transactions and choose Bank Transactions.
3. Select the tile for your bank account and tap the Update button.

Then, try connecting your bank account again to QuickBooks. On the other hand, if you are trying to connect to Virgin Money Credit Cards (UK), then we have an ongoing investigation where customers are unable to connect. Where they are directed back to a blank page from the bank website after selecting the bank account.

Rest assured, our engineers are working on the permanent fix. I'd recommend contacting our QuickBooks Support Team to add you to the list of affected users. Then, you'll get notified via email when there's an update. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Choose to Contact Us.
4. Type in your concern, then click on Let's Talk.
5. Select a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Feel free to visit this article for the schedule details: QuickBooks Online Support. Once you've successfully connected your bank to QuickBooks, you can check out these articles for future reference in managing bank transactions and reconciling accounts:

• Categorise online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have additional questions about managing bank connectivity errors or need assistance with other banking topics, please tap the Reply button. I'll be around to help and ensure you have a smooth experience. You have a good one.