My bank is connected to my account and it updates with recent transactions but the balance is always wrong. how do i fix this?

HI, zoe82.

The data we receive in QuickBooks depends on the information sent to us by your financial institution.

Since the balance is always wrong, I'd suggest getting in touch with your bank to check on how they send your data to us.

Alternatively, you can use the WebConnect feature in QuickBooks Online to manually import your transactions and to correct the balance. You can refer to this article for details steps and instruction: Manually upload transactions into QuickBooks Online.

I recommend editing, assigning, and categorising your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

Feel free to drop me a reply below if you have any other concerns. I'll stick around to help you out. Have a great rest of your day!