My bank wont update, it just keeps spinning for ages. It last updated a month ago despite many attempts. I have tried the advice on the help section but it didnt work?

Thanks for dropping by the Community, @eabookkeepingser.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to update your bank again to double-check.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Please know that I'm only a post away if you have any other issues or concerns. I'll be here to help. Have a great weekend!