My company bank with Santander https://business.santander.co.uk/ but I can't relink it

I acknowledge that optimizing banking processes in QuickBooks Online (QBO) is crucial for your business, Nicola. I'll help you in getting back efficient operations.

May I know the exact error messages that appeared when you linked your bank account to QBO? Any information will assist me in figuring out whether this is the subject of an ongoing investigation.

In the meantime, let's take a few basic steps to check if the issue is related to your browser. There are times when the program might behave unexpectedly due to an overload of frequently used page resources. Let's begin by signing in via an incognito window and reconnecting your bank account. Here are some handy keyboard shortcuts for your convenience:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox & Microsoft Edge: Ctrl + Shift + P

To optimize QBO performance, you can also utilize another supported, up-to-date browser. The browser you are currently using may be experiencing a temporary malfunction with QBO.

In addition, please ensure that you have the most recent URL or bank name to connect and locate your bank account. You may contact your Financial Institution for an update on the bank URL.

I have included references on handling your banking connection and transactions moving forward:

• Connect bank and credit card accounts to QuickBooks Online.
• Categorise and match bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm looking forward to getting this resolved. Drop a comment below for any queries regarding banking connectivity or related tasks. I'll promptly reach out to assist you further. Have a good one.