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September 25, 2020
Question

My HSBC $ acct was not updating so QB said delete & re activate acct, but HSBC open banking doesn't offer $ acct - how do I re-add acct to manually upload info?

  • September 25, 2020
  • 1 reply
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1 reply

September 28, 2020

Hi kathy-adams, 


Thanks for your post. When you disconnect the live connection from your bank the account itself remains active, you can access this by going to Accounting from the left-menu > Chart of Accounts.

 

If you have made the account inactive here, you can re-activate this from the Chart of Accounts by selecting the small Cohwheel above 'Action' > Tick 'include inactive' > Select 'Make active' against the account. 

 

To upload transactions to this account, go to Transactions > File upload > Follow the on-screen steps to select the file and the account this will be imported to. 🙂