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contact64
April 1, 2020
Question

My Lloyds Bank feed has not updated since 30 march, any else having this problem? have tried 3 different browsers

  • April 1, 2020
  • 5 replies
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Original commenter did not share additional details

5 replies

Rose-A
Rose-A
April 1, 2020

Hi, contact64.

 

I want to make sure you'll be able to update your Lloyds Bank. Let's get you back up and running.

 

Our banking team hasn't received any issues with your bank not being able to update.  To isolate the issue, we can perform a manual update to refresh the connection between your bank and QuickBooks Online. See the steps below:

 

  1. On the left navigation menu, click Banking.
  2. Go to Bank Feeds.
  3. Click on Update in the upper right. QuickBooks begins updating your account.

If you're still unable to update, as a workaround, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file. Here's an article with detailed steps: Manually upload transactions into QuickBooks Online.

 

I'll attach some articles for your references in matching and categorising your transactions in QuickBooks:

 

Also, I'd recommend getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You can always leave a reply below if you have additional assistance with banking connection. I'd be more than willing to lend you a hand.

 

contact64Author
April 1, 2020

Hi, I have already performed a refresh multiple times.  There are 10 lloyds bank accounts connected, 3 of them are coming through fine, the others are not.  

Ashleigh1
April 1, 2020

Hello Contact64, 

 

On the 7 other Lloyds accounts are you receiving any error messages or codes when you refresh the accounts?

Richard daker
February 6, 2021

Yes having lots of problems trying to reconnect my account. 

Adrian_A
Adrian_A
February 6, 2021

Let's reconnect your bank account on a private window, Richard daker.

 

There are instances that the system is having a hard time to reconnect the account when it experiences some browser-related issues.

 

To start with, let's open QuickBooks on a private window. It is the best place to identify any browser-related concerns. I've added these shortcuts keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages. 

 

We can also switch to a different browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added this reference for more information in connecting bank account:

 

 

I'm just around if there's anything that I can help. Keep safe!

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