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userkaren3
October 25, 2023
Question

My Metrobank bank connection said it needed to be updated as something changed. I disconnected & reconnected but it just says Oops we cant connect you right now.

  • October 25, 2023
  • 1 reply
  • 0 views
I am using the correct password etc as I can login to my bank on the internet but just not via QB. Is there a problem with QB and Metrobank?

    1 reply

    A
    Ashleigh1
    October 25, 2023

    Hello Userkaren3, thanks for posting on the Community page, can you please try clearing your cache and cookies to all time, close the browser down, relaod it and then try reconnect the bank again?

     

    Here are the steps on how to Reconnect the bank:

     

    Go to Transactions, then select Bank Transactions (Take me there) .
    Select Connect account or Link account.
    Follow these steps to connect your bank feeds.
     

    D
    danielbeales
    October 27, 2023

    Hi,

    I am having the same problem. Clearing the cache doesn't work, nor does using a different browser. I have reconnected the main current account but no Client accounts will connect. I wonder if this is a similar problem as last year when only current accounts would connect? 

    A
    Ashleigh1
    October 27, 2023

     Hello Danielbeales, thanks for posting on this thread,  there is a new connection for Metrobank. Can you try to use the Metro Bank (UK) - Business Online Plus and Commercial Online Banking in connecting your bank account, please. 
     

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