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July 4, 2023
Question

My QuickBooks constantly loses connection to my bank account and keeps asking to re authenticate, I have done this multiples times but still no luck. I bank with Mettle

  • July 4, 2023
  • 1 reply
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1 reply

July 4, 2023

Welcome to the Community, titan-tsinstalla. I appreciate you visiting us in our Community space. 

 

I understand how bank problems would interfere with your QuickBooks-based business operations. Please be aware that our goal has always been to make your experience convenient. Thanks for your troubleshooting efforts. We've received reports about QuickBooks Online's bank connection with Mettle. To be added to the list of affected users, I recommend contacting our Support Team. Here's how:

 

  1. Select Help (?).
  2. Click either tab to get started: Assistant or Talk to human.
  3. Search Contact Us,  then Start a chat with a support expert.

 

When everything is in order, you may use the information in this article to examine the bank and credit card transactions that were downloaded and assign the correct accounts:  Categorize and match online bank transactions in QuickBooks Online.

 

Please get back to us anytime if you have further QuickBooks-related concerns. We're available 24/7. Take care!