My Starling bank account has stopped linking with my account, I’ve tried sorting this via the bank and Quick books, I’m getting errors from both sides?

Hi there, @Lisa Whitehouse.

At this time, we have an on-going issue with the Starling Bank connection. Rest assured that our product engineers are diligently working for a fix.

In the meantime, you can consider uploading your Starling Bank transactions manually in QuickBooks Online (QBO). Here's how:

1. Sign in to your bank's website and export your bank transactions.
2. In your QBO account, go to the Banking menu.
3. From the Update drop-down, select File upload.
4. Click Browse and select the web-connect file from your bank.
5. Follow the on-screen steps in mapping the data.

You can read this article for more details: Manually upload transactions into QuickBooks Online.

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-45856.

You might want to check out this article to learn how to match transactions: Categorise and match online bank transactions.

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.