My Virgin credit card account won’t connect. I’ve spoken to Virgin and they said they are an open banking service so I’m not sure why it isn’t working. It hasn’t worked for around a month. Can anyone advise please?

Let's try to refresh your bank connection, g-ptohides.

1. Click the Gear icon.
2. Select Bank accounts.
3. Click Refresh all.

If the error persists, I recommend contacting our QuickBooks Self-Employed support so they can check your account.

1. Click Assistant.
2. Type Talk to a human.
3. Enter export checklist, then click I still need a human.
4. Select from Message an agent or Get a callback.

Let me know if there's anything else I can help you with.