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Louis Humphreys
January 2, 2020
Question

Nationwide credit card transactions not showing up

  • January 2, 2020
  • 1 reply
  • 0 views

I had previous issues with my Nationwide account due to bank data sharing which is now resolved on 2 out of 3 of my Nationwide accounts. The 3rd account the only one not working is my Credit Card account. It says it is connected on Quickbooks and in the data sharing on Nationwide but no transactions have come through since before the data sharing problem occurred. My last transaction that came through on my credit card account came through on the 05/12/19 but nothing since then. I have probably had about 40 additional transaction since then. Should the transactions be showing up or on this new data sharing will it come through on a monthly batch with credit cards?  My other accounts are showing all transactions no problem and as far as I am aware credit card accounts with Nationwide are compatible with the new data sharing features.

Thanks, Louis Humphreys

1 reply

ShallyMarR
ShallyMarR
January 2, 2020

Hello there, Louis Humphreys.

 

Good to see you here in the Community.

 

The transactions show in the Bank register depend on what data shares from your actual bank. I suggest contacting your bank to verify the shared data.

 

QBSE is a cash-based system and it is used for tracking the business income and expenses to estimate the taxes. It doesn't have Chart of Accounts just like what QBO has, which is why we're unable to assign a specific account for your transactions or add another account.

 

Since has no transactions have come through, I'd suggest to manually import the transactions to keep your transactions up to date. 

 

  1. Go to the Settings icon, and then select Imports.
  2. Select Import older transactions on the right for the account you want the transactions to belong to.
  3. Follow the instructions onscreen to finish importing your data.
  4. Select Import.

To learn more about on connecting your bank account in QuickBooks Self-Employed, please refer to this article for future reference: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

If you need anything else, please post a comment in Community. We are here to back you up. Have a good one!

L
Louis HumphreysAuthor
January 5, 2020

Hi,

 

I have been in touch with Nationwide's open banking department as advised and they have checked all the data feeds from my 3 accounts. They have informed me that the data being shared on my accounts has no restrictions and that all the data needed for Quickbooks is accessible and shared in full and shouldn't be a problem. The data being shared is the same for all 3 of my accounts. Nationwide have advised to get in touch with yourselves as this must be an issue on your side. 

I will attach a screenshot of the data being shared in Nationwide to show everything is working at there.

As per before on banking issues I am told to manually import transactions which defeats the point of having Quickbooks. I need this issue to be resolved ASAP because I have not had a transaction through for a month now. Please can you clarify that Nationwide Credit cards are compatible with Quickbooks ? If anyone else has a Nationwide Credit Card could you share your experience as to whether it is working for you?

 

Thanks, Louis Humphreys.

 

 

MJoy_D
MJoy_D
January 5, 2020

Thank you for the response, @Louis Humphreys. 

 

Yes, QuickBooks Self-Employed (QBSE) supports that bank. Importing your transactions serves as a workaround if you have missing transactions in QBSE.

 

Since it’s the account that is missing from your QBSE, I suggest reaching out directly to our Customer Support. They have the tools to recover those account to pull up new transactions.

 

Here’s more information on how to contact QuickBooks Self-Employed Support.

 

Let me know if there's anything else that I can help you with. Have a wonderful day!

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