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LMCAdBeeee
October 30, 2024
Question

Natwest bank feed

  • October 30, 2024
  • 1 reply
  • 0 views

My client has had their Natwest bank connected to Quickbooks for quite some time now.

Today it is disconnected completely and I can;t log back into the account.

Natwest pop-up insist the credentials are incorrect, however they are not. We have checked and the client has checked. The client can log into Natwest just fine.

Is this a cache issue? A pop-up issue? or perhaps being on a server?

1 reply

P
payment after leaving
October 30, 2024

Hi LMCAdBeeee Thanks for reaching out to us here on the Community. When your client goes through the connection process and receives the pop-up that indicates that the credentials are incorrect does the url have an Intuit/QuickBooks address or a NatWest address?

L
LMCAdBeeeeAuthor
October 30, 2024

Hi John,

 

Thanks for responding. It's the Natwest bank address.

G
GeorgiaC
October 30, 2024

Hi LMCAdBeeee, thanks for getting back to us here. When the message shows on the banks site, this means the customer would have to contact their bank provider for support in solving the error. 

 

Please note, if the client is using NatWest BankLine, they may need to contact BankLine support to update their Online Banking privileges to connect the account. For a full list of supported bank accounts in QuickBooks, please see here. 

 

Thanks for reaching Intuit support. We're just a post away if you have further questions or if you require additional assistance. 

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