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Underground Media
March 23, 2020
Solved

Natwest Bank Feed has switched from showing my balance to showing my available balance.

  • March 23, 2020
  • 1 reply
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Last week, my Natwest Bank feed stopped sending my usual balance which included an overdraft with a minus figure which reconciled perfectly with my QBO. To now showing my available balance which is a plus figure. This has created quite an imbalance with the bank feed Vs my reconciled transactions and balances in QBO. How and why did this change suddenly happen? How can I fix it? I dont want Natwest to send my available balance on the back feed, I need it to show my actual balance so I can reconcile with QBO. I have already tried disconnecting the account and reconnecting a number of times. No change.

Best answer by Ashleigh1

Hello Underground Media, 

 

Welcome to the Community page, 

 

Having looked into this, there is no way of changing this in QuickBooks this is what the bank is sending to us. If you are wanting it changed, you will need to speak to your bank Natwest and get them to change it for you on their end.  Once changed on their end it will then change on the why it posts it into Quickbooks. 

1 reply

A
Ashleigh1Answer
March 23, 2020

Hello Underground Media, 

 

Welcome to the Community page, 

 

Having looked into this, there is no way of changing this in QuickBooks this is what the bank is sending to us. If you are wanting it changed, you will need to speak to your bank Natwest and get them to change it for you on their end.  Once changed on their end it will then change on the why it posts it into Quickbooks. 

    V
    vcl_kc
    May 26, 2020

    Hi, I am having the same problem with my NatWest / Clearspend Business Credit Card. I have just spoken with the Clearspend Helpline and they assure me the problem is at the QuickBooks end, not theirs. Apparently QuickBooks is misinterpreting the information they are sending. Please can someone look into this and sort it one way or the other? Many thanks. I will contact QuickBooks support also.

    A
    Ashleigh1
    May 26, 2020

    Hello Vcl_kc, 

     

    We are looking into this issue for you. 

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